Help Desk Management

help desk management

Help Desk Management Capabilities

hrEntries enables you to set up Multiple Help Desks can be setup across the organization, categories, departments and not just restricted to HR.

It is a ticketing and resolution system, where in employees can raise queries, which get assigned to specific owners, who are then responsible for resolution and closure. During the course of resolution, employees can keep track of the whole process.

It also provides smart analytics and reports to track query trends across categories, departments, locations etc.

You can additionally manage:

Create and manage any number of organization wide helpdesks
Structure categories and topics independently for each helpdesk
Employees can raise queries against any category/topic
Assign individual owners to man each helpdesk
Track complete resolution process of query
Advanced Analytics to help observe query trends – such as by category, state etc.

Our clients say

"hrEntries has helped us to significantly streamline our critical HR processes."

Suman Chakraborty

HR Head

"Our payroll today gets processed within hours. This is a significant change from how it used to be before. We are very pleased with the ease of use and flexibility."

Vidya ranganathan

Payroll Leader

"We have deployed the performance management solution across our multiple offices, across geographies. The product's simplicity and comprehensiveness enabled us to configure per our organizational policies."